The knowledgebase search is AJAX-driven and presents results on-the-fly enhancing the user's experience.
Pro Most read knowledge articles module. It allows for displaying osTicket v1. You can define staff group and assign individual ticket to the staff you want.
Frequently Asked Questions How to provide customer service in Joomla. Then when you reply to a support ticket, you can add these replies into the response.
You can create category within category and so on without limitations.
When customers submit support ticket to a category, they will be able to enter data for all additional custom fields which you created for selected category. It allows for displaying osTicket v1. Increase workflow with automatic ticket assignment RSTickets.
You can create category within category and so on without limitations. Unlimited Tickets There is no limit applies on creating tickets from both side front-end and admin.
Easy to Use Js Support Ticket designed beautifully and crafted with easy to use and eye catchy layouts. With the Report plugin you can now view the staff member's ticket activity for example.
Joomla Help Desk Features: You can search for a support ticket by sumitter user name, email, user ID, can search by ticket subject, description Enable or disable articles rating system. User can send reply to existing inquiries directly from front end.
Unlimited knowledgebase articles and categories are supported. Customize email messages Every message that RSTickets. Categories provide an unlimited number of nesting levels, meta tags and an icon which is shown in the frontend.
Email Templates Customization the predefined email templates that can be sent to users when alerts are set. Emails have built-in multi-language support without the need of 3rd party components such as Falang - just select the language you wish to edit the messages.
You can view also tickets and their replies grouped by ticket categories or staff, the last one giving you a clear picture of staff activity.
These are just few options that you have regarding knowledgebase section which can be considered one of the most important feature when we are talking about a support ticket system. You have total control.
Your articles may contain also attachments and no limit here too. Can we create helpdesk form in Joomla. Pro newly submitted tickets or replied by a customer are automatically set to "Open", tickets replied by staff members are set to "On-hold" and closed tickets are obviously set to "Closed".
For each staff you have you can decide what actions he can perform or what ticket categories he's allowed to access. Love your work guys.
You can create different Tour in different page by duplicating module and publishing in page where you want tour. Manage tickets from both front-end and back-end: Create tickets from contact emails:.
Premium help desk or support ticket extensions for Joomla websites build up the basic Joomla framework and allow not only easy use of resources but also a more transparent interface. Customize and Modify.
Helpdesk Pro is a professional Joomla support tickets / helpdesk extension developed by Ossolution Team.
It not only provides an easy to use, features rich support ticket system but also a nice, clean, modern interface to end-users.
Joomla Help Desk enriches your Joomla customer service experience by integrating UVdesk Help Desk, the free Joomla help desk extension. Allow your customers to easily create tickets regarding their queries and let it be handled seamlessly by the help desk.
These function like Joomla customer support extensions while at the same time helping to highly customize and familiarize the interface.
For a user to be free with the use of Joomla-powered sites, adding custom fields features, or managing the content becomes a. Pro is a professional Joomla! HelpDesk ticketing system that has a high level of personalization and will meet all of your customer support needs.
A help desk ticketing system will allow you to provide prompt and efficient support to your clients. Pro is a professional Joomla! HelpDesk ticketing system that has a high level of personalization and will meet all of your customer support needs. A help desk ticketing system will allow you to provide prompt and efficient support to your clients.Joomla help desk